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Serves

1. Product customization processproduct-customization-processs

2. Return and exchange policy

1. Refund conditions:
When the user meets the following conditions, it can apply for a refund or replacement processing:
1) After receiving, the product has quality problems or does not match the description:
2) The product is damaged during transportation:
3) Users need to be returned and exchanged for private reasons.

2. Returble:

  • How Long Do I Have? You have 15 to 30 days to return an item from the day you receive it.

  • What Condition Is Needed? Your return must be unused, with the original tags, and in its original packaging.

  • How Will I Get My Refund? Your payment will be refunded directly to your original payment account.

  • Who Pays for Return Shipping?

    • We do, if the return is due to our fault (e.g., a defective product).

    • You do, if the return is for a change of mind or wrong size.

3. Other matters:
If there are other issues about refund, users can consult or leave a message on the customer service system of the independent station platform, we will have special personnel to answer it.